Last Updated: January 15, 2026
1. Introduction
mpo369 ("we," "us," "our," or "the Platform") operates an online gaming platform serving the Indonesian market. We are committed to protecting the privacy and security of our users' personal information in compliance with international data protection regulations, including principles aligned with the General Data Protection Regulation (GDPR) and industry-specific gaming standards.
This Privacy Policy applies to all personal information collected through our website, mobile applications, customer support channels, and any other services we provide. By creating an account or using mpo369 services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.
If you have any questions or concerns about how we handle your personal information, please contact our Data Protection Officer using the contact details provided at the end of this document.
We collect several categories of personal information necessary to provide, secure, and improve our services. The information we collect falls into the following categories:
2.1 Information You Provide Directly
- Account Registration Information: When you create an mpo369 account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, and chosen username and password.
- Identity Verification (KYC) Documents: To comply with legal requirements and prevent fraud, we collect copies of government-issued identification documents (KTP or passport), proof of address (utility bills or bank statements), and selfie photographs for identity verification purposes.
- Financial Information: We collect information about your payment methods, including bank account details (bank name, account number, account holder name) and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja account information). We do not store full credit card numbers or CVV codes.
- Communication Records: When you contact customer support via email, live chat, WhatsApp, or phone, we retain records of your communications including the content of messages, timestamps, and resolution details.
- Voluntary Information: Any additional information you choose to provide through surveys, promotional activities, or feedback forms.
2.2 Information Collected Automatically
- Transaction History: We automatically record all deposits, withdrawals, bets placed, game outcomes, bonus activations, and account balance changes.
- Device and Technical Information: When you access mpo369, we collect your IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
- Usage Data: We track how you interact with the platform, including pages visited, time spent on each page, game preferences, betting patterns, click-through behavior, and navigation paths.
- Location Data: We collect your IP-based approximate location to ensure compliance with geographic restrictions and to detect potentially fraudulent activity.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. See Section 6 for detailed information about our cookie practices.
2.3 Information from Third Parties
- Payment Processors: We receive transaction confirmation and payment verification data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers.
- Fraud Prevention Services: We may receive information from third-party fraud detection and prevention services to verify your identity and protect against fraudulent activity.
- Game Providers: When you play games from third-party studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.), we receive gameplay data including bets placed, outcomes, and session duration.
3. How We Use Your Information
mpo369 uses your personal information for the following purposes, all of which are necessary for providing, securing, and improving our gaming services:
3.1 Service Provision and Account Management
- Creating and maintaining your user account
- Processing deposits, withdrawals, and other financial transactions
- Allowing you to place bets and play games on the platform
- Verifying your identity and age (21+ requirement enforcement)
- Communicating with you about your account, transactions, and service updates
- Providing customer support and responding to your inquiries
3.2 Legal Compliance and Security
- Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
- Preventing fraud, money laundering, and other illegal activities
- Detecting and preventing multiple accounts, collusion, and bonus abuse
- Enforcing our Terms & Conditions and resolving disputes
- Responding to legal requests from law enforcement or regulatory authorities
- Maintaining audit trails for compliance purposes
3.3 Platform Improvement and Personalization
- Analyzing usage patterns to improve platform performance and user experience
- Personalizing game recommendations based on your preferences
- Testing new features and conducting A/B testing
- Generating anonymized analytics and statistical reports
3.4 Marketing and Promotions (With Your Consent)
- Sending you promotional offers, bonuses, and marketing communications via email, SMS, or push notifications
- Informing you about new games, features, and platform updates
- Conducting surveys and requesting feedback to improve our services
Note: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, adjusting your account communication preferences, or contacting customer support. Opting out of marketing communications will not affect essential service-related communications such as account verification, transaction confirmations, or security alerts.
3.5 Responsible Gaming
- Monitoring betting patterns and account activity to identify potentially problematic gambling behavior
- Implementing and enforcing deposit limits, time limits, and self-exclusion requests
- Providing access to responsible gaming tools and support resources
4. Data Storage and Security
Protecting your personal information is our highest priority. mpo369 employs industry-leading security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
4.1 Technical Security Measures
- Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major financial institutions worldwide.
- Secure Data Storage: All personal information is stored on secure servers located in certified data centers with restricted physical access, 24/7 monitoring, and redundant backup systems.
- Database Security: Sensitive data such as passwords and financial information is encrypted at rest using AES-256 encryption. Passwords are hashed using industry-standard algorithms and cannot be recovered by mpo369 staff.
- Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) that monitor and block suspicious activity in real time.
- Regular Security Audits: We conduct regular third-party security audits, penetration testing, and vulnerability assessments to identify and remediate potential security risks.
4.2 Organizational Security Measures
- Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. All staff undergo background checks and sign confidentiality agreements.
- Two-Factor Authentication: We strongly encourage all users to enable two-factor authentication (2FA) on their accounts for enhanced security.
- Incident Response: We maintain a comprehensive data breach response plan. In the unlikely event of a security incident affecting your personal information, we will notify you and relevant authorities in accordance with applicable laws.
4.3 Your Responsibility
While we implement robust security measures, you also play a critical role in protecting your account. You are responsible for:
- Choosing a strong, unique password and keeping it confidential
- Never sharing your login credentials with anyone
- Logging out after each session, especially when using shared or public devices
- Immediately reporting any suspected unauthorized access to customer support
- Keeping your contact information up to date so we can reach you about security matters
Data Security Notice: No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You acknowledge that you provide your personal information at your own risk.
5. Information Sharing and Disclosure
mpo369 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:
5.1 Service Providers
We share personal information with trusted third-party service providers who perform services on our behalf, including:
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers (OVO, DANA, GoPay, etc.) to process deposits and withdrawals.
- Identity Verification Services: KYC verification providers to confirm your identity and comply with regulatory requirements.
- Game Providers: Third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, etc.) to deliver gaming content.
- Cloud Hosting Providers: Data center and cloud infrastructure providers for secure data storage and platform hosting.
- Customer Support Tools: Live chat, email, and helpdesk software providers to deliver customer support services.
- Analytics Providers: Web analytics and business intelligence tools to analyze platform usage (data is aggregated and anonymized where possible).
All third-party service providers are contractually obligated to protect your personal information, use it only for the purposes we specify, and comply with applicable data protection laws.
5.2 Legal Obligations
We may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms & Conditions or other agreements
- Protect the rights, property, or safety of mpo369, our users, or the public
- Investigate and prevent fraud, security breaches, or illegal activity
- Respond to claims that content or conduct violates the rights of third parties
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.
5.4 With Your Consent
We may share your information with third parties when you provide explicit consent, such as when you opt in to receive promotional offers from our partners.
6. Cookies and Tracking Technologies
mpo369 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content.
6.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember your preferences and actions over time.
6.2 Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality, including login authentication, session management, and security features. These cookies cannot be disabled without affecting platform performance.
- Performance Cookies: Collect anonymous information about how visitors use the platform, helping us identify and fix errors, optimize page load times, and improve user experience.
- Functional Cookies: Remember your preferences (language selection, game favorites, display settings) to provide a personalized experience.
- Advertising Cookies: Track your browsing behavior to deliver targeted promotional content and measure the effectiveness of marketing campaigns.
6.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but doing so may affect platform functionality and prevent you from accessing certain features. Please note that rejecting essential cookies will prevent you from logging in or placing bets.
7. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct inaccurate or incomplete personal information.
- Right to Erasure: You can request deletion of your personal information, subject to legal and regulatory retention requirements.
- Right to Restrict Processing: You can request that we limit how we use your personal information in certain circumstances.
- Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
- Right to Object: You can object to certain types of processing, such as direct marketing communications.
- Right to Withdraw Consent: Where we rely on your consent to process personal information, you can withdraw that consent at any time.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.
8. Data Retention
mpo369 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements.
- Active Accounts: While your account remains active, we retain all personal information necessary to provide services.
- Closed Accounts: After you close your account, we retain transaction records, identity verification documents, and communication logs for a minimum of 7 years to comply with financial regulations and anti-money laundering laws.
- Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you again.
- Legal Holds: If your information is subject to legal proceedings, regulatory investigations, or disputes, we will retain it until the matter is resolved.
9. Protection of Minors
mpo369 strictly enforces a 21+ age restriction. Our platform is not intended for use by minors, and we do not knowingly collect personal information from anyone under the age of 21.
If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. All funds will be forfeited in accordance with our Terms & Conditions.
Parents and guardians are encouraged to monitor their children's internet activity. If you believe a minor has accessed mpo369, please contact us immediately at [email protected].
10. International Data Transfers
mpo369 operates internationally and may transfer your personal information to servers located outside Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law.
When we transfer personal information internationally, we implement appropriate safeguards such as:
- Standard contractual clauses approved by data protection authorities
- Ensuring that data centers and service providers maintain ISO 27001 or equivalent security certifications
- Encryption of data in transit and at rest
By using mpo369, you consent to the international transfer of your personal information as described in this Privacy Policy.
11. Changes to This Privacy Policy
mpo369 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:
- Posting a notice on the platform homepage
- Sending an email to the address associated with your account
- Updating the "Last Updated" date at the top of this document
Your continued use of mpo369 after any modification to this Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Our Indonesian-speaking support team is available 24 hours a day, 7 days a week (WIB timezone). For privacy-related inquiries, please allow up to 30 days for a comprehensive response.